Our Return Policy
We stand behind every piece in the Twogether collection. If for any reason you're not fully satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund or exchange.
Eligibility
- Item must be returned within 30 days of the delivery date
- Item must be in its original, unworn condition
- Item must be returned in its original Twogether packaging where possible
- Customized, engraved, or personalized items are non-returnable unless defective
- Sale items marked "Final Sale" are not eligible for return
How to Initiate a Return
- Email us at gift.site123@gmail.com with your order number and reason for return
- Our team will respond within 24 hours with return instructions
- Ship the item back using a tracked service — we recommend keeping proof of postage
- Once received and inspected, your refund will be processed within 5–7 business days
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect. In that case, Twogether will cover return shipping in full.
Exchanges
We're happy to exchange items for a different size, color, or style. Simply follow the return process above and note that you'd like an exchange. If the exchange item is higher in price, we'll invoice for the difference. If lower, we'll refund the balance.
Damaged or Defective Items
If your order arrived damaged, defective, or incorrect, please email us at gift.site123@gmail.com within 7 days of delivery with a photo of the issue. We'll send a replacement at no cost and cover all return shipping.
Refund Processing
Approved refunds are processed to your original payment method within 5–7 business days of us receiving the returned item. Depending on your bank or card issuer, it may take an additional 3–5 business days to appear on your statement.
Have a question about your order or return?
Contact Us